Leadership Assignment BN 3050 School of Engineering

2. Different backgrounds in the group

While working in a team, there is a possibility that the other members might be from different backgrounds. So, respecting each other is an essential factor. It is because every single culture or group has its own value and it should be respected as well. There can be different people in a group and it is not necessary that they belong to the same culture, background, etc. There might be some people who have a lower family income as well (Moran, Abramson and Moran, 2014). So, treating them equally in the group are the ethics and values that are very essential to be present while dealing with people from different backgrounds. Respecting each other's culture and religion is a very essential factor that can help the person to achieve the targets and goals efficiently. Also, interacting with people from different backgrounds seems to be an interesting concept because, by such means, one gets to know about their culture and ethics. Considering ethnicity, nationality, language, etc., there were people from different backgrounds in the team. It depends on how the factors have been taken by the group members so that it can have an impact on the group work. The differences that have been observed were that it took a small amount of time to understand each other's concepts and the similarities were that everyone wanted to complete the tasks by involving a great amount of effort and time. So, while working in a group with members of diverse groups, the processing depends on how the members take different things. It is because some are from different cultures, so it might be quite difficult to interact with them and make them comfortable. But if done efficiently, it can actually help one to know about the values and different factors of their backgrounds and culture and this seems to be a very interesting concept as well. Working alone can help to achieve all the objectives and goals at even a much faster rate. Also, while working in a group with people from different cultures, although it was quite tough to interact with them after a few times, it was interesting enough. Also, all the other members helped each other and tried to understand each other's concepts and thoughts. It is obvious that while working in a team, there is a possibility that some members might be from different backgrounds, but treating them the same is considered an important factor. Also, it can be interesting to work with each other and get to know about their culture and other factors.

3. Challenges for the manager regarding communication

Communication issues are considered as problems when some sort of misunderstanding etc. has happened between two people (Certo, 2018). Being a manager, there might be a variety of factors regarding the operations or the employees, etc. that can cause some communication or interaction issues. There can be various reasons for it to happen. Some of the well-known and common examples of it include less satisfied employees, unexpected productivity rates, etc. According to the case study, the manager was not able to communicate with the passengers and employees. There are various reasons that can be considered as the factors that lead to communication issues (Whittaker, Forrester, and Jones, 2016.). As the authorities of Heathrow Airport have issued new procedures and criteria for carry-on luggage, the manager needs to make sure to assist members so that the changes can be followed. The changes were that the passengers would not be able to carry their laptops and devices along with them inside the aircraft. As the passengers were used to carry the passes also on their devices, so being a manager, it would be difficult to communicate the same to the passengers. So, being a manager, the same has to be communicated to the team members and then they will forward the same to the passengers but in a positive way so that they can cooperate as well. There can be various factors that occur as a challenge such as the passengers may not cooperating or the employees were not able to communicate the same to the passengers etc. So, being a manager can be quite complicated. Also, there can be some other issues that occur as well while communicating the same with the passengers. Some well-known and common example of it includes ego issues, the negative behavior of some passengers, cultural issues, language barriers, etc. It is because there might be the possibility that the passengers get irritated by the fact and do not act cooperatively. Therefore, to cope with these communication issues, it would be better if they are being understand the main causes for the new guidelines. It can make them understand better about the changes and they might cooperate as well.

 3. Reflection on what I have learned

From the module, there were various things that I have learned. Whether it is regarding the communication factors or the leadership ones, I have learned much. From the class sessions, I learned much. Also, apart from the class sessions, I utilized a huge amount of time in self-study as well. Although it was a bit time-consuming, it helped me to learn an enormous number of factors. I used a variety of sources such as the internet, books, etc. to gain a wide amount of information. Also, in my team, there were various people from different backgrounds, so it was quite an interesting concept. Although there were some misunderstandings in between it was managed. I think efficient leadership skills are required and are a must to manage different operations effectively. Also, communication skills play an important role as well. Efficient and appropriate communication skills can help in dealing with people in a better way and also lead to a happier and healthier culture. From the feedback received, I made all the required changes and will try not to repeat the same mistakes again. On an overall basis, I learned various factors that will help me in my future assignments and in my basic life as well.

REFERENCES

• Certo, S. C., 2018. Supervision: Concepts and skill-building. McGraw-Hill Education.
• Chen, M. W. and Rybak, C., 2017. Group leadership skills: Interpersonal process in group counseling and therapy. SAGE Publications.
• Gurung, A. and Prater, E., 2017. A research framework for the impact of cultural differences on IT outsourcing. In Global Sourcing Of Services: Strategies, Issues And Challenges (pp. 49-82).
• Moran, R. T., Abramson, N. R. and Moran, S. V., 2014. Managing cultural differences. Routledge.
• Robertson, J., 2016. Coaching leadership: Building educational leadership capacity through partnership. New Zealand Council for Educational Research. PO Box 3237, Wellington 6140 New Zealand.
• Whittaker, C. E., Forrester, D. and Jones, R. K., 2016. Can we reliably measure social work communication skills? International Journal of Child and Family Welfare (IJCFW) 2016-Jrg 17-Nr 1/2: Investigating interactions: The dynamics of relationships between clients and professionals in child welfare. 17(1/2). pp.47-63.

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